Frequently Asked Questions

1. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure payment options.

2. Do you offer international shipping?

We ship to the United States, Canada, Asia, Australia, New Zealand, United Kingdom, and several countries in Europe. 

3. How long does shipping take?
International orders take about 10-15 business days, some countries may take longer depending on your location and your country's customs processing time. 

4. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's journey.

5. Can I return or exchange an item?
For hygiene reasons, we do not accept returns and exchanges. Visit our Returns and Refunds Policy for more information.

6. What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact our Customer Support team at hello@tsumake.com within 48 hours of delivery with supporting proof. We will arrange a replacement or refund at no additional cost.

7. Can I cancel my order after placing it?
Orders can be canceled if your order has yet to be processed and shipped. Once the order has been processed or shipped, cancellations are not possible. 

8. Are your kitchen products safe for food use?
Absolutely! All our kitchenware is made from high-quality, food-safe materials that meet international safety standards. Product descriptions will specify if an item is dishwasher-safe, microwave-safe, or requires hand washing.

9. How do I contact customer support?
You can reach our friendly Customer Support team via email at hello@tsumake.com or by filling out our Contact Form on the website. We aim to respond to all inquiries within 3 business days.